| International Shipping |
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| Do you ship to my country? |
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Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. |
| What are my payment choices? |
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During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. |
| When will my order ship and what are my shipping charges? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. |
| What is the return policy? |
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Return Policy If you are not fully satisfied with your order, Sim Video offers a 14-day refund. To return any item, precisely follow the steps listed below: 1. Immediately email Sim Video at sales@simvideo.com to advise them of your return. Sim Video will issue you a RMA (return materials authorization) and provide a return address for your shipment. Return items must be received by Sim Video no more than 10 days after the RMA is issued. 2. Ensure that the item(s) being returned show(s) no signs of excessive wear and is/are in resalable condition. 3. Securely package the item(s) to be returned complete with all original packing materials, the original receipt and, all parts and accessories. 4. Visibly indicate your RMA (return materials authorization) on your return package. Sim Video will not accept items returned without a RMA(return authorization number). 5. Shipping and handling back to Sim Video is at the customer’s expense. Ship all items to Sim Video pre-paid using a recognized carrier and insure the package for your protection. Sim Video is not responsible for lost or damaged return items. Sim Video reserves the right to inspect all returned items upon receipt. Failure to comply with Sim Video’s return instructions could result in the delay, loss or partial loss of your refund. Original shipping and handling are non-refundable |
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